All product descriptions will list shipping timeline (from the date of purchase). For ex- Floofitons are stated to be out for delivery 3-5 days from the date of purchase whereas Custom Orders, Beds take about/more than 10-15 days from the date of purchase. For specifics, please read the product description.
We send order updates only when the product is shipped. Once the product is shipped, tracking information i.e. Tracking number and URL is shared on the email address( sometimes emails land up in Spam/Junk folder) entered while placing the order. We use Speed Post to ship our products so- once you click on the link, please enter the tracking number to know the whereabouts of the parcel. At times, if the parcel is too big and the post office is understaffed, they might call you to come and pick the parcel ( this has happened only 3-4 times till date)
To the sensitive topic, we offer returns ONLY if we have shipped a product that doesn't match the description/as advertised or is damaged. We unfortunately, DO NOT offer returns if your dog/cat does not use the product, thats a calculated risk you will have to evaluate while placing the order.
We are a small business eager to improve and learn, for any feedbacks please write to us at - Hello@pawffles.co.in